IT Management Tools
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Tags: Amount Of Money, Assets, Budgets, Business Change, Business Process, Commercial Environment, Control, Critical Elements, Critical Processes, Deployment, Information Technology, Infrastructure, Management Software, Management Tools, Sam Software, Software Asset Management, Software Suites, Support Staff, Technology Technology, Tin
Introduction
The degree to which computing has become a part of normal life and everyday commerce has prompted a change in the way management approaches how they manage the finances, the tasks and the systems within a business.
As technology becomes more widespread within an organisation and takes a more prominent critical within the critical processes of that business, it is necessary to make sure that an appropriate amount of attention is applied to this technology.
Technology have come a long way over the past few years and are now seen as critical elements of any organisation. As such, they receive larger budgets but must also be able to manage a greater amount of work.
But after you have spent a substantial amount of money on developing your IT infrastructure and seen the needs of your business change, how do you ensure that the systems you are using can keep up with demand? Moreover, how can you achieve this without spending a prohibitive amount of money?
This is the function by IT management software and systems.
Every organisation and every environment will have different needs and will offer unique issues. To meet these needs there are a number of different solutions and approaches that can be used to help control the IT assets of your company.One of these options is discussed below.
Software Asset Management
SAM ( Software Asset Management) is designed to do exactly what it says on the tin - monitoring and controlling the deployment and usage of software suites within your organisation. It is a business process rather than a distinct skill and is becoming a more essential part of the modern commercial environment, particularly for businesses operating in the field of Information Technology. Despite the many benefits of SAM, there are still a great many companies that are not utilising it to its full potential.
SAM is not simply a program for support staff rolling out software across a large corporate network, but can be a crucial tool to help improve performance at multiple levels of a business. The objectives of SAM include managing of the IT infrastructure within a organisation, negating legal threats associated with incorrect software license usage and sustaining high levels of productivity by making sure software is up to date and fit for its purpose.
The practice of SAM is often thought of as an unnecessary evil due to the intangible nature of what it is designed to deal with, and the commercial case for employing a SAM solution is not always obvious until a full of the software infrastructure of a company has been carried out. Once existing problems have been identified however, the use of software asset management becomes self evident.
Monetary benefits remain the most motivating business factor when choosing to use software asset management technology within a business. Every company needs to make profit after all and expenditure is a very measurable metric. The financial benefits of software asset management do certainly exist however.
An increasingly large proportion of a company’s IT bank roll is spent on software licensing so there is a vital need to invest to correctly manage this spending. As businesses grow and diversify, their software needs can change greatly and equipment and software can quickly become outdated. There is no need to spend money to maintain the licenses on this outdated software, which is where SAM really delivers an advantage.
SAM is not limited to simply the technology of your company either. As a management cycle it will often involve many of the departments within a company, including Finance Human Resources, to ensure that it runs as efficiently as possible.
Software asset management can easily be achieved within your organisation through a viable Centennial Discovery package that is tailored to your specific needs.
Why follow a SAM Strategy?
Having heard the various advantages of utilising a SAM solution, how do you know that it would be right for your organisation? Every company is different and has its own unique set of problems and benefits, so any strategy you will use needs to be catered to these specific traits. The benefits of software asset management do cover the basic aspects of IT management.
There are more than simply cost advantages that can be made through the management of licensing and maintenance agreements across a companies IT system. Productivity can be greatly by ensuring that employees have the latest versions of software available under current licenses held, and communication within the business is aided when support staff know exactly what is in use on every computer under their control. The benefits of SAM are not confined to the technological hardware of your business.
Cost Savings
As discussed previously, perhaps the most persuading reason to implement software asset management within your business is the potential cost savings that can be made. The profitability of your company is always going to be the bottom line so any strategy that can help to increase this profitability by lowering expenses is one that should be considered.
The most direct way that SAM can help to lower costs is by identifying any applications running on your corporate network that is no longer needed. The software might not be being used any longer, it may be too outdated to be of use or it may be duplicated on your system.
By removing these items of software that are no longer a help to the operation of your business you are streamlining a large portion of your IT infrastructure. Paying for unnecessary software licenses and support and maintenance contracts means that more money can be spent on the critical sections of your IT system.
Mitigate Risk Factors
A surprising proportion of software that is currently used in the business environment is either licensed incorrectly or not licensed at all. Having any amount of unmonitored software on your IT system is ill advised, because when left unchecked it can become very unpredictable. This is becoming an increasingly frustrating factor for network managers.
Unlicensed software applications can be introduced into an unmonitored IT system in a number of ways. Software may have been bundled when your IT hardware was first bought although the initial software licenses may have expired. Without the correct control policies in place, users may also be able to load their own software onto the network. Running a corporate IT system in this wild way will almost certainly lead to trouble.
The danger of running unlicensed software on your system is clear. When anything goes wrong with the hardware or software platform supporting your vital processes, how do you handle the situation? Operating a complex software system without the proper support can create a metaphorical minefield when it comes to disaster recovery and can critically limit your responsiveness to unpredictable events. The cost of recovery will forever outweigh the cost of prevention when it comes to data systems.
There are a number of affordable Centennial distributors specialising in software asset management who can create the ideal solution for your organisation.
Implementing SAM in your Organisation
As previously discussed, there are numerous potential advantages to employing a good SAM strategy within your business, both monetary and otherwise. It is therefore important to consider which elements of software asset management you should implement first since certain benefits will be achieved more quickly than others.
This discovery process can be seen as three fundamental stages that have to be performed to really build an accurate picture of the deployment of IT assets within your business. These are:
Inventory
Inventory is the most fundamental function of the discovery process. It is crucial that an accurate inventory of IT assets within your business is created to aid your IT managers to maintain baselines for your IT system.
Thankfully, this process can now be made automatic and even the largest of infrastructures can be searched and analysed in a reasonably short period of time. Inventory must be able to identify your software assets regardless of their physical location or computing characteristics.
Capture
The next step in the discovery process is the capture of the software license entitlements that concern the software programs identified in the inventory. The capture process should gather entitlements regarding all of the software that exists on your system, even when the software is not currently in use. Without this information the inventory would be almost useless.
The risk of human error can be avoided by using automated tools that are specifically designed to build a library of license entitlements. Tools that are currently employed are incredibly efficient at capturing accurate data. These tools will also maintain databases containing up to date information from software vendors.
Identification & Validation
The third step is to match up your software audit to the repository of licensing data that were built in the previous two stages. Errors may have been made anywhere from the original paperwork for software to the latest audits performed on your IT system.
One critical factor in the validation step is the ability to associate the license entitlements on your system to your organisation’s proof of entitlement. This will be essential if any disputes with software resellers arise as a consequence of the discovery cycle. You want to be as informed as possible in these circumstances.
Once these three steps have been performed you will have created an incredibly detailed image of how your IT system is delivering software programs to its users. It will be much easier to identify any trouble areas on your system, or areas of software use that are no longer of any particular benefit to your operations.
You can now start a period of reconciliation on your network. You should compare the software packages that are actually used on your system against the licensing and support entitlements that you are paying for and close any gaps between the two. This is when the financial benefits of SAM start to take effect.
The software spread within your system may include many hundreds or even thousands of individual instances, and there may be any number of restrictions that may be involved with the licensing agreements you have in place. It is therefore a necessity to automate the reconciliation process, utilising one or more tools to apply smart rules to the process. These rules can be catered to the specific needs of your company
To learn more about the SAM process you could use Centennial reseller information via the Internet.
Compliancy and Flexibility with Software Asset Management
Many of the basic practices of a successful SAM strategy are based upon the concepts set out in the Information Technology Infrastructure Library, or ITIL. This library details a number of principles and best practices that should be followed for successful management of IT functions. The ITIL can be found online.
This library is a dynamic publication and is often updated with new concepts and policies that reflect the ever changing IT backdrop of modern business. A good software asset management strategy should be fluid enough to follow the guidelines set out in the ITIL whilst meeting the changing requirements of the company within which it is actively used.
The International Standard Organisation (ISO) has published a standard that applies directly to SAM practices. This standard, ISO 19770-1, is an exceptionally comprehensive set of suggestions that are designed to ensure that SAM is used in such a way as to “satisfy corporate governance requirements”.
The ISO standard should certainly be followed when designing a SAM strategy for your own business, although the level of detail covered within can quickly become a daunting challenge. It is important to remember that no matter what guidelines you follow when designing a SAM strategy, whatever plan you decide to implement needs to aid your business rather than hinder it.
Designing a full and comprehensive software asset management strategy for your own company might actually never come to fruition. Your plan must be flexible to adapt and grow as your organisation does, and it must allow for updates to your daily activities, no matter how small or fundamental they might be. This really is the key to a worthwhile SAM plan.
Conclusion
It is clear to see that as the scope and importance of IT systems within your organisation grow, so does the requirement for correct and effective management of these systems. Gone are the days when an IT department was a luxury that would sometimes forward the business. IT systems are now vital to the modern business. Crucial systems need to be monitored to an appropriate level.
As with other parts of any business, a number of different plans should be considered and utilised in order to ensure the smooth running of daily tasks. SAM should not be the only tool used to manage computing assets within your company, but rather one of a multitude of complimentary policies used to control the system as a unit.
So if you feel that your business is currently suffering from a lack of structured monitoring and management over its IT infrastructure, or that the potential advantages described in this article could manufacture a critical market advantage over your competitors, then it would be worth investigating how software asset management could be employed within your organisation.
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Jan 17 2010